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1. How do I make a booking on-line?
Our booking system is simple and easy to use, simply follow the simple process and on screen instructions. Once you have imputed your selected destination, arrival date and any other relevant information select search and our booking system will search in real time for available hotels. The system will display all available hotels that match your criteria. You can click to find further information about the hotel. To book a hotel select to book your chosen hotel and follow the simple and fully secure booking process. Your booking will be completed instantly and a confirmation sent to you by e-mail.
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2. When do I pay for my reservation?
All of our prices are pre paid at the time of booking. Your entire booking cost is charged to your card at the time of your booking and will appear on your card as CMS TRAVEL SERVICE.
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3. I don't have a credit card, can I pay cash on arrival?
We do not accept payment by cash on arrival at the hotel. All bookings through our service require pre-payment by credit card only
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4. Why was my credit card payment declined?
Generally, payments are declined if our billing system is unable to verify the billing information you've submitted.
Here's a troubleshooting checklist of possible causes:
• Incorrect credit or debit card number:
Make sure that the credit card or debit card number we have on file for you is correct and up-to-date.
• Incorrect expiration date:
Review the expiration date on your credit card or debit card. If your card expired, use an up-to-date credit card or debit card.
• Incorrect (CVV) securtiy number:
Review the (CVV) securtiy number on the back of your card.
The Card Verification Value (CVV*) is an extra code printed on your debit or credit card.
CVV for Visa, MasterCard and Diners is the final three digits of the number printed on the signature strip on the back of your card. CVV for American Express appears as a separate 4- digit code printed on the front of your card.
• Credit card limit reached:
Check your credit limit. You may have reached your daily or total credit card limit on the day we attempted to charge your card. Your credit card should have enough available credit to cover your monthly advertising budget. If your card does not have enough credit, decrease your daily budget, or enter a new credit card with a higher credit limit. You may also ask your bank to increase your credit limit.
• Card doesn't accept charges from an online source:
Make sure your card allows online transactions. If not, talk to your credit card company or enter a new credit card to process the charge.
• Card doesn't allow for automated billing:
Ask your credit card company if they allow automated billing, or if they occasionally call to verify a charge. If approved by your bank, retry your current card or enter a new card to process the charge.
• Card doesn't allow for international transactions:
Make sure that your card can accept international charges. If not, try entering a new card to process the charge.
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5. What is the cancellation policy and how do I cancel my booking?
Should a hotel have a different cancellation policy this will be stated on your booking confirmation and this will supersede our generic cancellation policy. Please note that no e-mail cancellation is valid until confirmed by return from us and the time of the return e-mail is the time that the cancellation is in effect from. Please note that for e-mail cancellations made over the weekend they will not be processed until our offices are open on Monday 9am. Should you wish to call to cancel your booking please do so on +90 2126389717 within normal Office Hours (9am - 6pm Mon - Fri ). We can only refund the card used to make the original booking. To cancel or amend your booking please inform us in writing to reservation@hotelle.com within (7 days ) prior to the very start of the arrival date (00.01 am Hotels Local time) to avoid being charged 100% cancellation charge.
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8. How are your prices so good?
We searches all our suppliers to find you the very best prices and availability for your chosen hotel and destination. If more than one supplier has availability in that hotel, the site will list all the available options and prices. Because of this, we have access to large blocks of discounted rooms at a wide range of properties, from two-budget to five-star luxury hotels. We then directly offer our customers our inventory at up to 70% off hotel rack rates-the rate you would get if you were to book through the hotel itself or through most travel agents. We also keep unnecessary paperwork to a minimum with all confirmations being sent via e-mail ensuring that there are minimum costs and therefore we can pass the savings on to you, the customer. Booking a hotel on-line costs less than using a travel agent or a package operator.
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9. Who will confirm my reservation?
You do not need to contact the hotel at all, we do all the work for you. The prices are ours and not the hotels, the hotel is not obliged to offer your our price. You will receive an instant e-mail confirmation of your reservation, including full details of your stay and full cancellation policy. Should you not receive your booking confirmation within an hour please contact our friendly call centre on +90 212 6389717 who will find your reservation for you.
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14. What do I require when checking in at the hotel?
All you require as standard is your e-mail confirmation and a valid photo I.D. usually a passport is required. Always bring a credit card should you require to pay for any incidentals during your stay, some hotels will insist on a credit card being provided on arrival.
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15. Are my credit card details safe to use on your system?
It is very safe to use your credit card details. We take security very seriously and all your details are secured by our payment system. The system is a secure payment server that transmits credit card details in an encrypted format, keeping your card details safe. Our site is also protected by firewalls and further detailed encryptions and is held on a secure server. We use Thawte SSL digital certificates with all transactions. You may verify our status with Thawte independently by visiting the Thawte website
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18. Can I add a night to my reservation?
Yes, subject to availability, please speak to our call centre should you wish to amend your booking. If you're booking is within our cancellation terms. You must speak to us prior to making any amendments to ensure that the possibility of you being charged cancellation charges in minimised.
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24. If I am travelling with my children how many can be accommodated?
It depends on the hotel and the age of your children. Most hotels will only accommodate 1 child in with two adults per room, however when selecting your accommodation you can search for triple and in some cases quad rooms. Some hotels will allow additional rollaway beds to be put in their rooms and this may be at a small charge. Please contact our call centre for further information about family and child friendly hotels. Any additional children in the room may be charged small additional breakfast costs and this is at the sole discretion of the hotel.
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Amsterdam Hotels by Destinations